Customer Installation
Servicing around 350,000 business and consumer customers each year, we are one of the UK’s most experienced installation companies and understand the importance of customer service excellence. Our experience means that constant attention to detail, efficient delivery and a flexible approach come as standard.
- BUSINESS and CONSUMER INSTALLATIONS
- CABLE, SATELLITE AND WIRELESS TECHNOLOGIES
- TELEVISION AND PHONE INSTALLATION AND SERVICING
- BROADBAND AND WIRELESS SOLUTIONS
- STRUCTURED CABLING – CAT 5/5e/6 AND FIBRE OPTIC
DIRECT CUSTOMER ENGAGEMENT. A DEFINING MOMENT.
An installation is often the longest guaranteed face to face experience a customer has with your organisation. The efficiency and manner of an engineer’s visit forms the lasting perception of the business AND the brand that they represent. Uniting engineering excellence with professional integrity, we deliver value, continuity and customer service excellence.
We are also the UK’s leading Digital Switchover solutions provider. We work with Local Authorities, Housing Associations and other organisations preparing for the Analogue switch-off. Please see our Media & Access Distribution Services’ page for more information.
PERFORMANCE. DELIVERING RESULTS.
We consistently deliver the technical skills, service and quality standards that receive the highest customer ratings. In a price sensitive economy, we have the scale and commercial experience to understand relationship value delivering a price/performance package of unparalleled competitiveness.
CORE ACTIVITIES
Turnkey installation and staging services
- From client communication and appointment management to a fully managed service
- Site surveys and audit services to rack building and testing
- Ordering and staging of equipment to include rack build and testing
- External installation of cables from simple copper to fibre cabling solutions
- Internal installation and commissioning of circuits
- Data services-Installation of routers, system integration and structured wiring solutions (CAT 5/5e/6 and fibre)
- Digital television and phone installation and servicing
- Broadband and Wireless services
- 2 way Broadband Satellite services
- Multiple Dwelling Unit (MDU’s) installations
- Door Entry and CCTV systems
- Digital Switchover IRS/DTT systems
- CAI+, Sky Homes and NICEIC accredited.
